Info Lowongan
Guest Relation Manager

Deskripsi Perusahaan

A Property Management

Deskripsi Pekerjaan

Respond to any questions, needs, and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction, Respond to guests needs and anticipate their unstated ones, Expect and react promptly to guests' requirements and inquires, Actively listen and resolve guests' complaints, Oversee and coordinate all arrivals and departures guests, Coordinate and manage communication between guests and staff, Promote all amenities, conveniences, and programs offered, Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to, Appraise team's performance and produce reports, Examine activities logbook, assign tasks appropriately and implement control schedule daily

Syarat Pekerjaan

Proven working experience as guest relations manager, Working experience in hospitality, Experience with needs assessment techniques, quality standards, and satisfaction evaluation techniques, Familiarity and interest in industry's latest trends, Hands-on experience with guest relationship management software, Proficiency in English, multilingualism will be considered an asset, Excellent problem resolution skills along with outstanding communication and active listening skills, Ability to work flexible hours, Highly responsible and reliable with a professional presentation, Degree in hospitality management, business administration, or related field

• Tingkat Pendidikan

  :

  D3

• Jenis Kelamin

  :

  Pria/Wanita

• Usia Maksimal

  :

  0 Tahun

• Status Kerja

  :

  Full Time

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